Return Policy
Subject to approval and a valid Return Merchandise Authorization Number (RMA #) issued from the Returns Department. Contact your Sales Rep or the main number at 780-448-1837 and someone will be able to assist you with further instructions.
Printers / Scanners
Returns accepted only due to a manufacturer’s defect within 7 days from date of invoice.
Paper Products
Standard paper products such as plotter rolled paper may be returned within 30 days from date of invoice.
Inks / Toners
Returned within 30 days from date of invoice.
Products purchased in error will be dealt with on a case by case basis.
We reserve the right to charge a 25% restocking fee.
Product must be returned in original undamaged packaging, unopened, and in resaleable condition.
Damaged goods in transit, shortages or overages must be reported within 5 days from date of receiving it.
Service Parts
Consult with the Service Department at 780-448-1827
Faulty and Defective Products will be handled through OEM Manufacturers:
Brother: 1-877-276-8437 Xerox: 1-800-835-6100.
All other claims will be through Printer World International Inc.
To avoid delays in the RMA process, kindly ensure the following information is provided:
- Packing Slip/Order Number/Invoice Number
- Part Number
- Description
- Reason for the Return
- Warranty Expiry/End Date, if applicable
- Serial Number, if applicable
If the return is a machine print quality issue then please include print samples.
Delivery/Shipping & Handling charges are non-refundable.
Custom or Special Orders are not returnable.
Print Production Services
Print Production Services are non-refundable. Quality issues will be reviewed to industry standards. Product deemed not produced to industry standard will be reprinted at the discretion of Printer World.
Credit Card Policy
Credit Card Purchases – Purchases of $5000.00 and over, 2% admin fee
Credit Card Refunds – Refunds of $1000.00 and over, 2% admin fee
NOTE: If paying an invoice at Net 30 days via credit card, 2% admin charge will apply.
Updated May 4, 2021
