Return Policy

Subject to approval and a valid Return Merchandise Authorization Number (RMA #) issued from the Returns Department. Contact your Sales Rep or the main number at 780-448-1837 and someone will be able to assist you with further instructions.

Printers / Scanners

Returns accepted only due to a manufacturer’s defect within 7 days from date of invoice.

Paper Products

Standard paper products such as plotter rolled paper may be returned within 30 days from date of invoice.

Inks / Toners

Returned within 30 days from date of invoice.

Products purchased in error will be dealt with on a case by case basis.
We reserve the right to charge a 25% restocking fee.

Product must be returned in original undamaged packaging, unopened, and in resaleable condition.

Damaged goods in transit, shortages or overages must be reported within 5 days from date of receiving it.

Service Parts

Consult with the Service Department at 780-448-1827

Faulty and Defective Products will be handled through OEM Manufacturers:

Brother: 1-877-276-8437 Xerox: 1-800-835-6100.
All other claims will be through Printer World International Inc.

To avoid delays in the RMA process, kindly ensure the following information is provided:
  • Packing Slip/Order Number/Invoice Number
  • Part Number
  • Description
  • Reason for the Return
  • Warranty Expiry/End Date, if applicable
  • Serial Number, if applicable

If the return is a machine print quality issue then please include print samples.
Delivery/Shipping & Handling charges are non-refundable.
Custom or Special Orders are not returnable.

Print Production Services

Print Production Services are non-refundable. Quality issues will be reviewed to industry standards. Product deemed not produced to industry standard will be reprinted at the discretion of Printer World.

Credit Card Policy

Credit Card Purchases – Purchases of $5000.00 and over, 2% admin fee
Credit Card Refunds – Refunds of $1000.00 and over, 2% admin fee
NOTE: If paying an invoice at Net 30 days via credit card, 2% admin charge will apply.

Updated May 4, 2021

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